:: GENERAL QUESTIONS ::

PAYMENT

We accept Visa, MasterCard, American Express, and Discover Cards. Your card will be charged at the time your order is placed.

SALES TAX

Some states require us to collect sales tax. The specific taxable rate is determined by the county where the order is being delivered. 

SHIPPING

All orders will ship within 1-3 business days from when the order was placed. A tracking number is provided within the U.S.

CANCELLATIONS

All order changes and cancellations must be submitted within 24 hours of placing the order. To change or cancel an order, please email hello@letterati.co with the subject line CHANGE/CANCEL ORDER.

RETURNS & EXCHANGE

All used, opened, and/or final sale items cannot be returned.

We're happy to refund or exchange USUSED and UNOPENED products within 7 days of delivery receipt. ALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL PACKAGING. Customers are responsible for return shipping cost and ensuring the item is received within 21 days of delivery. Once we receive the returned item(s), the charges will be credited to your original method of payment excluding shipping cost which are nonrefundable. Please email hello@letterati.co with the subject line RETURN/EXCHANGE ORDER for more details.

We will reship or refund any items damaged in transit at no additional cost upon proof of damage.

CUSTOM ORDER

We offer custom orders. Please email hello@letterati.co with the subject line CUSTOM ORDER for more details and rates. Custom orders typically take 2-3 weeks from the order date. ALL CUSTOMIZED ORDERS ARE FINAL SALE.  Custom orders are not returnable unless they arrive damaged or defective.

DISCLAIMER

All designs are LETTERATI CO. originals and are protected by copyright. You agree that all purchases are for personal or gifting purposes only. Products may not be recreated or resold for profit.


© 2017 LETTERATI CO.  ALL RIGHTS RESERVED